OLEWHOLSALE is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from OLEWHOLSALE.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).

Thank you for your understanding and support.

 

 

Special notes on Replacement and Refund:

Due to shipping and duty tax cost, if you receive product(s) that is

damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).

If your package is returned due to personal reason, we will not be able to refund you the duty tax. We will refund you the product(s) and shipping fee.

 

Received product with issues?

If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. OLEWHOLSALE process your request within 1-3 business days.

If the item is in stock, you have the option for a refund or a replacement. If the items are out of stock, we will process a refund for you.

 

Can I return anything I want?

Although OLEWHOLSALE has a 30 days return policy on most of our products, items with following conditions are not eligible for return:

• Dueto the safety of our customers, consumable product such as

food, snacks, dry goods, health supplements, and prepared goods are not eligible for return, unless product is defective or have quality issue.

• Productsthat are misuse, damaged, modified, or is in unsellable condition due to customer 
• Productsthat are missing parts, missing or altered labels, missing or altered serial 

• Productsthat caused allergic reaction due to personal health  If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
• Clearance products that were advertised as near expired or marked with
• Inorder to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return, unless product is defective or have quality issue.
• Allsales are final and cannot be refunded or  Items due to transit damage may be subject to return after inspection.

 

Who pays for return shipping?

If you are returning the product due to the following reasons, we will send you a free return shipping label:

• Productwas damaged during shipping
• Wesent you the wrong item
• Productis expired upon delivery
• Productis defective or have quality 

 

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

• Purchasedwrong item, wrong size, wrong color, 
• Purchasedtoo many, or no longer need it
• Unableto use the product due to allergic  (Eligible products only)
• Don’tlike the product, buyer’s remorse, 

 

Return Instructions

• All returnsmust have an RMA  Please email our customer service team at tjfbrightviewusa@yahoo.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order

number, picture of the product (If requested), quantity, and the reason for the return.

• If returning for personal reason, the item must be in new and unopenedcondition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer

in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at OLEWHOLSALE’s sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount.

• Ifwe do not receive your return within 15 business days from the date RMA was issued, the RMA will be 
• Please make sure that all contents of your product including, the itemitself, all accessories, all packaging materials, all instruction manuals and

documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

• Oncewe’ve received your returns, it may take up to 3-5 business days for us to inspect and process your  Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE. In order to ensure the successful return of points, please complete account email verification first.

 

Important Disclaimers

• Ifyou have any question or concern regarding the authenticity of the product you received, please contact OLEWHOLSALE Customer  We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
• Ifyou experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention 
• Written proof from a certified physician is required if you believe there isquality issue with the product that caused it.

• OLEWHOLSALEis not liable for any issue with consumable products that are improperly stored.
• All product pictures are for reference only. Color, shades, or tone may beslightly different from the actual product due to lighting condition when the picture was 

 

 

Special categories

 

1. Food/Beverage/Consumable Product Return Policy (OLEWHOLSALE)

Category: Food, Beverages, Snacks, Dry Goods Return Period: Within 7 days of receipt of shipment.

Return Qualification: Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.

Return Instructions:

• Allreturns must have an RMA  Please email our customer service team at tjfbrightviewusa@yahoo.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.

• Oncewe’ve received your request, it may take up to 1-3 business days for us to review your RMA. Refunds will be issued once we have verified the damage or quality  You do not have to return the item back to us.
• Your refund will be issue back to the original form of payment that theorder was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward  Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE.

 

2. Beauty, Cosmetic and Skin Care Products（OLEWHOLSALE）Category: Beauty Products, Cosmetics, and Skin Care Products Return Period: Within 30 days of receipt of shipment

Return Qualification:

• Uponreceiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return 
• The item must be in new and unopened condition, and request for a return must bewithin the return 

Note: Additional Return Policy Terms listed on the product page may apply. Return Instructions:

• Allreturns must have an RMA  Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the

product (If requested), quantity, and the reason for the

return.OLEWHOLSALE Customer Service:

Email: tjfbrightviewusa@yahoo.com

• Oncewe’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Refunds will be issued upon completion of inspection of your 
• Your refund will be issue back to the original form of payment that theorder was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward  Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE.

Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and

documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

Important Disclaimer:

• If you have any question or concern regarding the authenticity of theproduct you received, please contact OLEWHOLSALE Customer  We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.
• Ifyou experienced discomfort or have any medical issues, please stop using the product and seek medical attention  Written proof from a

certified physician is required if you believe there is quality issue with the product that caused it.

• Allproduct pictures are for reference  Color, shades, or tone may be slightly different from the actual product due to lighting condition when the

picture was taken.

• Anyremove or scratched off of authentification mark is ineligible for 

 

 

 

3. Home Appliances and Electronics Return Policy (OLEWHOLSALE)

Category: Home Appliances and Electronics

Return Period: Within 30 days of receipt of shipment. Return Qualification:

• Uponreceiving your product, if the product is damaged, or dead on arri val, you may request a return within the return 
• Ifyou are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a

return within the return period.

Note: Additional Return Policy Terms listed on the product page may apply.

Return Instructions:

• Allreturns must have an RMA  Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.OLEWHOLSALE Customer Service:

Email: tjfbrightviewusa@yahoo.com

• Oncewe’ve received your returns, it may take up to 3-5 business days for us to inspect and process your  Refunds will be issued upon completion of inspection of your return.
• Your refund will be issue back to the original form of payment that theorder was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward  Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE.

Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and

documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

Important Disclaimer:

• If you suspect any quality issue or the authenticity of the product, pleaseprovide written proof or official documentation, from the manufacturer or authorized service 
• OLEWHOLSALE is not responsible for any data or media, stored orinstalled, on a returned device. Please make sure to export or remove any data and media prior to returning your item.

• Inorder to return your home appliance or electronic products, the original packaging and content is  We recommend that you keep all articles within the first 30 days receipt of shipment.
• Fragile parts or accessories may be replaceable by the product If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment.
• Any returned product that is damaged through customer misuse, ismissing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product.

 

4. Clothing and Footwears Return Policy (OLEWHOLSALE)

Category: Clothing and Footwears

Return Period: Within 30 days of receipt of shipment

Return Qualification:

• Upon receiving your product, if the product is damaged or haveimperfections, you may request a return within the return 
• Ifyou are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request

for a return within the return period.

Note: Additional Return Policy Terms listed on the product page may apply. Return Instructions:

• Allreturns must have an RMA  Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.OLEWHOLSALE
• Oncewe’ve received your returns, it may take up to 3-5 business days for us to inspect and process your  Refunds will be issued upon completion of inspection of your return.
• Your refund will be issue back to the original form of payment that theorder was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward  Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE.

Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and

documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

Important Disclaimer:

• If you have any question or concern regarding the authenticity of theproduct you received, please contact OLEWHOLSALE Customer  We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.

• Ifyou experienced discomfort or have any medical issues, please stop using the product and seek medical attention  Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.
• Productthat are altered, washed, or worn are not eligible for 
• Product with missing/removed tags, labels, or packaging are not eligiblefor 
• Allproduct pictures are for reference  Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.

 

5. Maternal,Nursing, Baby Items, Toys, and Instruments (OLEWHOLSALE) Category: Maternal Products, Nursing Products, Baby Products, Kids Toys, and Instruments

Return Period: Within 30 days of receipt of shipment

Return Qualification:

• Upon receiving your product, if the product is damaged, have qualityissue, or is expired, you may request a return within the return 
• Ifyou are returning for personal reasons or was shipped the wrong

item, the item must be in new and unopened/unused condition, and request for a return within the return period.

Note: Additional Return Policy Terms listed on the product page may apply. Return Instructions:

• Allreturns must have an RMA  Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the

return.OLEWHOLSALE Customer Service:

OLEWHOLSALE

Email: tjfbrightviewusa@yahoo.com

• Oncewe’ve received your returns, it may take up to 3-5 business days for us to inspect and process your  Refunds will be issued upon completion of inspection of your return.
• Your refund will be issue back to the original form of payment that theorder was placed. If you used OLEWHOLSALE Gift Cards or redeemed OLEWHOLSALE Reward  Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by OLEWHOLSALE.

Note: Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and

documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

Important Disclaimer:

• Dueto food safety, baby formulas are no eligible for  Please be sure to double check the expiration date or shelf life of the product. If there is anything wrong with the product, please contact OLEWHOLSALE Customer

Service within 7 days of receipt of shipment. You will not need to return the formula.

• If you have any question or concern regarding the authenticity of theproduct you received, please contact OLEWHOLSALE Customer  We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic.